Streamline Dispatch Operations with SDX

Coordinate seamlessly for flawless delivery and logistics management.

 


Transform your Dispatch Operations

SDX transforms Dispatch Operations by providing a centralized platform for route planning, vehicle tracking, and communication management. With SDX, Dispatchers gain real-time insights into fleet locations, delivery statuses, and traffic conditions, allowing them to make swift adjustments that optimize route efficiency and reduce downtime. This comprehensive visibility ensures that Dispatchers can proactively manage the logistics network, improve on-time delivery rates, and respond effectively to any logistical challenges, enhancing overall operational resilience. 



Key SDX Features for Enhanced Customer Service

Location Tracking

Real-Time Fleet Tracking

Monitor the exact location of all vehicles in the fleet to manage dispatch operations dynamically.

Route Management

Automated Route Optimization

Utilize advanced algorithms to suggest the most efficient routes, saving time and reducing fuel costs.

Pre-sales Operations

Incident Management

Quickly address and resolve any on-road incidents to minimize delays and maintain service levels.



A Day in the Life of a Dispatcher with SDX

Screenshot1 - Morning

Morning

Starts the day by reviewing vehicle statuses and optimizing routes based on overnight orders and traffic conditions using SDX.

Screenshot2 - Midday

Mid-Day

Monitors ongoing dispatch operations, making real-time adjustments to routes as needed based on traffic updates and emergency rerouting for maximum efficiency.

Screenshot3 - Afternoon

Afternoon

Coordinates with warehouse managers and field representatives to ensure smooth transitions of goods and verifies that all deliveries are on track as planned.

Screenshot4 - End of Day

End of Day (EOD)

Summarizes the day's logistics activities, adjusts future plans based on today’s learnings, and prepares comprehensive reports using SDX’s analytics tools for management review.

Screenshot5 - Next Day

Another Great Day!

Prepared for another efficient day, the dispatcher uses SDX to update route plans and prepare briefing notes for drivers based on anticipated delivery volumes and client priorities. They schedule briefings with the logistics team to discuss the day’s strategy, emphasizing areas for improvement. SDX’s predictive analytics assist in anticipating potential bottlenecks, allowing the dispatcher to proactively manage resources and ensure another day of smooth operations. 

Discover more about SDX and accomplish your daily tasks effectively

 


Dispatcher Interaction Points with SDX

Screenshot6 - Interactions with SDX

Route Planning & Optimization

The Dispatcher leverages SDX's advanced route planning tools to map out efficient delivery routes, taking into account traffic conditions, delivery windows, and vehicle capacity.

Screenshot7 - Real time monitoring

Real-Time Monitoring & Communication

The Dispatcher utilizes SDX's real-time tracking to monitor Field Representatives' locations and progress, facilitating immediate communication and route adjustments as needed.

Screenshot8 - Incident Management

Incident Management

The Dispatcher handles any logistical issues or delays through SDX, logging incidents, and coordinating with relevant teams for swift resolution to ensure customer satisfaction and service reliability.

Route Planning & Optimization

Real-Time Monitoring & Communication

Incident Management

 

Other Personas

 

 

 

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